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In the dispensing of public services, officials should do all that they can to reduce and, if possible, avoid the queueing system altogether. At face value, queues are a sign of inefficiency and excess demand over supply. However one of its major spillovers is corruption. You don’t have to look far for a familiar example…

• You line up for a drink at the vending machine
• You see a familiar face already in line
• You request he purchases the drink for you

Is this corruption? Absolutely, because you are gaining an unfair advantage, often for your own self, at the negative expense of others. The above is just a small simple example, but when you look into it deeper in other contexts, you open up a pandora’s box…

• Work overloads, you put em all in the intray
• You clear some, miss some
• When it gets too much, you choose to conveniently remain silent. ‘Pending’ becomes ‘Silence’

Keeping it simple: Reanalyze the systems you’re in, and reduce queues where possible.

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