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Moments ago I was at Al-Ameen coffeeshop located somewhere near Upper Bukit Timah Road, munching away on a Nasi Pattaya and a glass of milo peng (ice milo).

After the meal, I walked to the cashier located at the end of the stretch, and told him my table number (36 I think it was)…

"36… 36… oh, billing for 36 is on the other side…."

My head turned, spanned across the entire stretch of seats and lo and behold, there was another cashier right at the end. Apparently the one i was at were serving table numbers 1 to 30 (something like that), and the other one 31-60.

As I was about to turn and grudgingly walk to the other side with a sort of "you’ve got to be kidding me" kind of mood, one of the staff stopped me in my tracks and insisted that I need not travel to the other side. He told me that I could pay at the cashier I was near at, as he shouted to that cashier exactly what I had ordered and how much I had to pay. So I paid, and walked away.

From slight dissatisfaction to positive referral (hey, I’m blogging about the stall name here). The conversion was in a split second, the results lasting, all because of some quick street-smart thinking to go pass beureaucracy to prioritize customer positivity.

This article was about easy billing, and how you should try your best to make the payment process (the most painful part for your customer but the happiest for you) as easy as possible. It’s painful enough to pay, even worse to pay difficult. But more than that, the above story highlights why a dose of street smarts is important in the running of your business; having the edge to bend the rules alittle to facilitate what’s important.

Kudos to that dude.

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